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What are the Right Questions to Ask an IT Support Company for Small Business?

2022-02-20T14:15:32-07:00

When interviewing prospective IT support partners, it can be helpful to approach the conversation with some knowledge of IT Management Strategy. If you like, you can read our full article on how to Build an IT Service Management Strategy.  When thinking of IT support, most people think of “reactive” support, i.e. password changes, troubleshooting problem printers, et cetera. To keep your systems secure and IT costs low, it is important to think “layered” and “proactive”. Layered Security can make the difference in whether your organization experiences a breach or not. Hackers will look for multiple ways of getting access to your data so that they can sell it or hold it for ransom. For this reason, it’s important to take [...]

What are the Right Questions to Ask an IT Support Company for Small Business?2022-02-20T14:15:32-07:00

How to Prevent WiFi Hacking

2022-02-20T14:15:32-07:00

WiFi hacking has been an issue to be aware of for quite some time. By gaining access to your WiFi network, a WiFi hacker can “borrow” your bandwidth, or worse, steal your money or identity.   With the rapid growth in remote working, WiFi hacking is a huge vulnerability for many businesses. If your employees are working from home even just occasionally, part-time, your networks and private data may be exposed through employees’ poorly-secured home WiFi networks. (Not to mention the inherent risk in working from coffee shops and other public places once the world is more opened up.)   For these reasons, we have put together a simple guide to get you started in WiFi hacking prevention. Think of [...]

How to Prevent WiFi Hacking2022-02-20T14:15:32-07:00

How to Build an IT Service Management Strategy in 2021

2024-11-18T14:19:32-07:00

Think Layered and Proactive When most business owners and executives think of “IT Service Management”, things like office software licensing, new workstation setup, password changes, troubleshooting problem printers, and the like come to mind. IT Service Management is about more than creating support tickets and getting friendly, timely, responsive support. The other half of IT Service Management is often invisible, it is the proactive maintenance in place to prevent technical problems before they happen and the security strategies that your organization has in place to prevent data loss, hacking, malware, ransomware, and other types of security breaches that put your business at risk. An effective IT Service Management Strategy addresses and anticipates the everyday needs of you and your staff [...]

How to Build an IT Service Management Strategy in 20212024-11-18T14:19:32-07:00

What are the Benefits of Managed IT Services?

2024-11-22T12:25:56-07:00

If you are considering a move to Managed IT Services for your Small or Medium Business, congratulations. It’s a smart move that many organizations have used to leverage their limited budget and resources to improve efficiency, security, service delivery, and professionalism. Below we have compiled just a few of the benefits that your organization can gain when you work with the right Managed Service Provider (MSP). Maintain Focus on Your Strengths Everyone knows that business owners and organization leaders have limited resources, time, and attention. Sometimes it makes sense to handle your IT internally. But there is a tipping point at which your perceived "savings" have diminishing returns. You are spinning your wheels, resetting staff passwords, troubleshooting problem Wi-Fi hotspots, [...]

What are the Benefits of Managed IT Services?2024-11-22T12:25:56-07:00

SMBs Need Cloud Monitoring Now More than Ever

2024-11-22T12:02:12-07:00

The world, and your business, can change on a dime. Customers want what they want, and they want it now. We have all come to expect this. This need for instant gratification is not a new concept, of course. Still, the urgency of quick responses and reliable uptime continues to snowball as we are more and more reliant on the web for our businesses and lives. In a time when we are hyper-connected, the need for quick answers and instant satisfaction can be too much sometimes, too unnerving. If your small-to-medium-sized business website fails to load or loads slowly, you can lose customers to your competitors. You will almost certainly lose prospective customers. When is the last time you asked [...]

SMBs Need Cloud Monitoring Now More than Ever2024-11-22T12:02:12-07:00

What is a Fractional CIO and How Can One Help Your Business?

2024-11-22T12:21:13-07:00

When it comes to accessing talent and expertise in certain areas, small-to-medium sized businesses can be at a disadvantage. The big guys have deep pockets for the high leadership headcount that SMBs often do not. While enterprise-level organizations have every “C” in the suite right under their roofs — from CEO to CIO to CMO to CPO and so on — SMBs need to get more creative in identifying how to access the resources that larger businesses have in-house. When it comes to technology leadership, that’s where a fractional CIO (chief information officer) — also known as a virtual CIO or vCIO — comes in. If you’re one of those smaller businesses that doesn’t have a full-time CIO, you can [...]

What is a Fractional CIO and How Can One Help Your Business?2024-11-22T12:21:13-07:00

Two Truths for a Successful Digital Transformation Strategy

2021-02-09T12:21:25-07:00

If you are an IT decision maker, you may be one of the many fast-tracking your digital transformation efforts. The technology needs of your business have likely changed, thanks to the COVID-19 pandemic. Or you may be driven to transformation by something else entirely, such as competition, rapid growth, or stagnant legacy systems. Whatever it is pushing you to transform now, you’re probably already familiar with the “what” and “why.” You may have even been brought to your role specifically to disrupt the digital status quo, with an end goal to produce better business outcomes. If so, you’re not just looking to implement new technologies. You’re charged with a full-scale overhaul of the organization’s very philosophy of and approach [...]

Two Truths for a Successful Digital Transformation Strategy2021-02-09T12:21:25-07:00

Understanding RTO and RPO

2021-02-03T07:42:30-07:00

The success of any disaster recovery plan hinges on whether or not two key metrics are achieved: Recovery Time Objective (RTO) and Recovery Point Objective (RPO). But what do those two metrics mean, exactly, and why do they matter? While the two sound somewhat similar, they actually have very different roles in your disaster recovery plan and can help you achieve business continuity in the face of disruption or downtime. Recovery Time & Point Objectives Defined Recovery Time Objective (RTO) can be defined as how quickly your systems or applications must be back online following a disaster. In other words, how much time after a disaster occurs can acceptably pass before systems are recovered without significant damage to the [...]

Understanding RTO and RPO2021-02-03T07:42:30-07:00

IT Help Desk or Service Desk? It’s All In a Name

2024-11-18T14:22:31-07:00

Is a help desk a service desk, and vice versa? To those not in the information technology industry, these terms sometimes get thrown around interchangeably. But they’re not one in the same. Here, we’ll look at what defines an IT service desk and what you should look for when seeking out this essential function of managed services providers. What is a help desk? A help desk (sometimes called “helpdesk”) provides what’s referred to as “break-fix” support for users (whether customer or employee) of a company product, service or other function. A help desk’s purpose might cover everything from technical support to product or warranty questions, and even to basic customer service. Most important to understand: This kind of customer support [...]

IT Help Desk or Service Desk? It’s All In a Name2024-11-18T14:22:31-07:00

ACCOUNTABILIT ACQUIRES ENTERPRISE TECHNOLOGY SERVICES, BRINGING WIDER VARIETY OF SERVICES & PRODUCTS TO A NATIONAL MARKET

2024-09-12T11:57:33-07:00

PHOENIX, AZ — January 8, 2021 — AccountabilIT has announced it has acquired Enterprise Technology Services (ETS), a managed services provider in Arizona. The purchase will allow both companies to expand their presence and dominance in the Arizona and national markets, and to offer a wider variety of services and products to their customers.  AccountabilIT has been an innovative leader in both the cybersecurity space (being the first partner to offer Microsoft Azure Sentinel) as well as in cloud computing. The acquisition fits into AccountabilIT’s strategy to expand its footprint in key national markets, along with its practice of hardware and software resale (a core offering of ETS). This joining of forces and competencies will further cement both companies’ reputations [...]

ACCOUNTABILIT ACQUIRES ENTERPRISE TECHNOLOGY SERVICES, BRINGING WIDER VARIETY OF SERVICES & PRODUCTS TO A NATIONAL MARKET2024-09-12T11:57:33-07:00

Data Recovery and Business Continuity in the Event of a Disaster

2024-11-18T12:13:09-07:00

When a disaster or system failure disrupts your business, data loss can be a major — and a costly — consequence. And yet it’s an inevitable part of being in business: hard drives malfunction, lost files or deleted files result from human error, and frequent cyber attacks are an unfortunate fact of today’s landscape. But there is a way to protect your data and keep your operations from coming to a screeching halt: Business continuity and data recovery planning. Backing it Up Back in the day, data was backed up on tapes and stored at an offsite location in a physical vault. Over time, that process and the technology evolved to utilize more nimble, higher capacity storage devices, like external [...]

Data Recovery and Business Continuity in the Event of a Disaster2024-11-18T12:13:09-07:00

How to Create Your IT Disaster Recovery Plan

2023-04-14T05:00:16-07:00

When it comes to an IT disaster striking your business, the term to use is probably “when,” not “if.” And when a disaster happens, you can be sure it has the potential to bring your operations and your profits to a halt, with long-term repercussions: 93% of companies without a disaster recovery plan who suffer a major data disaster are out of business within one year. These days, having a disaster recovery (DR) plan in place is no longer a nice-to-have. It’s an absolute must-have. Part of that has to do with the increasing laws and regulations requiring many business types to establish a disaster recovery plan. Whether regulations apply or not, disaster recovery and business continuity planning go [...]

How to Create Your IT Disaster Recovery Plan2023-04-14T05:00:16-07:00
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