When reviewing your organization's IT support options, it can be hard to discern fact from fiction. Below we discuss some of the most common misperceptions that we have encountered in our 19+ years in this business. We hope this helps you evaluate your options! Myth #1: Antivirus Software will Protect You from a Data Breach It is all too painfully commonplace to hear someone say that they have their data security addressed because they have antivirus software. It's not an unreasonable thought process, to be fair. The problem is that the landscape of cybercrime has become so incredibly vast and complex over the years that no single approach is going to keep your organization protected.  Since the rise of Covid-19, [...]

Most people think of Spring Cleaning as a late March/early April tradition but, guess what? Summer doesn't officially start until June 20th. We can still squeeze in a lot more spring cleaning yet.  We are all for tidying, decluttering, window washing, and the like for your spring cleaning game plan, but take a moment to reflect on the last time you cleaned up your tech. Have you ever? Would you even know where to start?  Cleaning up your tech is more than organizing and consolidating files and updating your naming conventions. When you keep tabs on your data storage, permissions settings, and credit information, you are less vulnerable to fraud, identify theft, data loss, and data breaches. As you’ve probably [...]

While “Managed Services” is an IT industry term, there is no consensus on the exact definition. Many Managed Service Providers, also known as MSPs, are out there.  Although there is no simple, neat definition, here is what most people are referencing when they talk about “Managed Services”: Maintaining an organization's technology, including computers, devices, printers, wifi Access points, et cetera. Most commonly, people think of the break/fix element of Managed Services. I.e., waiting for something to break and then fixing it. Many other things are going on behind the scenes; most people are not aware of this.  An MSP uses various tools to monitor your computers and devices remotely. The idea is to address minor issues before they become big [...]

Enterprise resource planning (ERP) software selection is a huge undertaking. No matter how large or small your business, your ERP software is a critical piece of your business’ tech stack. It impacts functional areas across the entire organization, from accounting to HR to sales to operations, and so on. Implementation takes time and additional resources, not to mention the cost of a license will be significant. You’re aware that you’ve got to do your due diligence and get this investment right, but perhaps what you are lacking is the “how”: How do you even get started understanding ERP solutions? What selection criteria should you use? We’ve got some answers to get you started. Here are our tips to help [...]